TogetherApp, a health-focused platform, aimed to streamline its user experience by automating pharmacy orders and making medical reports more comprehensible.
Complicated Pharmacy IVR Systems
TogetherApp’s users often struggled with the tedious and confusing process of placing pharmacy orders through automated phone systems like those of Walgreens, Costco, and CVS.
Complexity of Medical Reports
Users found it challenging to understand their medical reports, which were filled with technical language and medical jargon.
Need for Clear Next Steps
After receiving medical advice or prescriptions, users were often unsure of the appropriate next steps, leading to potential gaps in their healthcare management.
Automated IVR Interactions
We developed an AI system that could interact with third-party pharmacy IVR systems, mimicking human behavior to place orders on behalf of users. The AI understood and responded to prompts accurately, reducing the need for user intervention.
Simplification of Medical Reports
We employed natural language processing (NLP) to translate complex medical reports into plain language, making it easier for users to understand their health information.
Actionable Health Guidance
Based on simplified reports and prescriptions, our system provided users with clear, step-by-step instructions on what actions to take next, whether it be following up with a doctor or managing medication.
Streamlined Pharmacy Orders
The AI-driven system significantly reduced the time and frustration associated with placing pharmacy orders, enhancing user satisfaction.
Improved Health Literacy
Users reported a better understanding of their medical conditions and treatments, leading to more informed healthcare decisions.
Proactive Healthcare Management
With clear guidance on next steps, users were able to manage their health more effectively, resulting in better adherence to treatment plans and improved outcomes.
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